Ralf Llanasas

A major fraction of the interactions that clients have with businesses takes place via contact centers. Many important factors, such as brand loyalty and customer satisfaction, are dependent on the wa ...

Understanding Cloud/IoT technology Cloud computing and the IoT (Internet of Things) are two of the most expansive technological innovations today. With cloud technology, storage and data processing de ...

A soaring number of businesses are shifting their ERP systems to the cloud. Cloud ERP (Enterprise Resource Planning) systems have gained a lot of popularity over the past few years due to their operat ...